Terms of service

Terms and Conditions of www.luminisjewels.com

These Terms govern

  • the use of this Website and
  • any other Agreement or legal relationship with the Owner

in a binding manner. Expressions with an initial capital letter are defined in the relevant section of this document.

Users are asked to read this document carefully.

This Website is a service provided by:

Luminis di Luca Corona
Via Goriano Sicoli 34
00155 Roma (RM), Italy
VAT number: 17761581002
Owner's email address: info@luminisjewels.com
Owner's telephone and WhatsApp: +39 3496798403

Information of immediate relevance

  • Please note that certain provisions of these Terms may apply only to some categories of User. In particular, certain provisions may apply only to Consumers or only to Users who do not act as Consumers. Such limitations are always expressly mentioned in each clause concerned. Where no such mention is made, the clauses apply to all Users.
  • The right of withdrawal is granted to European Consumers, as set out in section 3.2.
  • The following terms and conditions have full legal validity in the Italian language: any translation provided by the Website is for information purposes only and does not constitute a source of legal validity. The Owner is available to provide explanations, within the limits of its own competence, to help the User understand how purchases work. However, the Owner accepts no liability for misunderstandings caused by language barriers. Users who do not feel confident about purchasing because of translation issues are therefore invited not to proceed with the purchase.
  • Users are invited to contact the Owner with any doubt regarding the conditions of sale before proceeding with a purchase. The Owner's aim is to guarantee transparent and protected transactions. Any request for clarification may be addressed using the contact details indicated in the "Contacts" section.

CONTENTS

1 - CONDITIONS OF USE
1.1 - Access and purchase without an account
1.1A - Personal Data and Security
1.1B - Termination and management of the use of the Service
1.1C - Suspension of access
1.1D - Use of Personal Data
1.1E - Deletion of Personal Data
1.2 - Content on this Website
1.2A - Rights over the content of this Website
1.3 - Access to external resources
1.4 - Acceptable use

2 - TERMS AND CONDITIONS OF SALE
2.1 - Paid Products
2.2 - Product description
2.3 - Purchase process
2.4 - Order submission
2.4A - …of Customised Goods
2.4B - 3D Preview
2.4C - Quotation and payment of Commissions
2.4D - Discontinuing a Commission
2.4E - Order cancellation
2.4F - Measurements and data provided by the User
2.5 - Prices
2.6 - Means of payment
2.7 - Retention of title
2.8 - Delivery
2.8A - Failure to deliver

3 - User rights
3.1 - Right of withdrawal
3.2 - Who has the right of withdrawal
3.3 - Exercising the right of withdrawal
3.3A - Model withdrawal form
3.3B - Managing cancellations, returns and refunds through the Website
3.4 - Effects of withdrawal
3.5 - … on contracts for the purchase of tangible goods

4 - Guarantees and repairs
4.1 - Legal guarantee of conformity of the Product under European Union law
4.2 - Additional commercial guarantee
4.3 - Repair, transformation and resizing service

5 - Limitation of liability and indemnity
5.1 - Australian Users
5.1A - Limitation of liability
5.2 - US Users
5.2A - Disclaimer of warranty
5.2B - Limitation of liability
5.2C - Indemnity

6 - Common provisions
6.1 - No implied waiver
6.2 - Service interruption
6.3 - Service reselling
6.4 - Privacy policy
6.5 - Intellectual property
6.6 - Changes to these Terms
6.7 - Assignment of contract
6.8 - Contacts
6.9 - Severability
6.9A - US Users
6.9B - European Users
6.10 - Governing law
6.10A - Prevalence of national law
6.11 - Venue of jurisdiction
6.11A - Exception for Consumers

7 - Dispute resolution
7.1 - Amicable settlement of disputes
7.2 - Alternative dispute resolution

8 - Definitions and legal references

1 - CONDITIONS OF USE

Unless otherwise specified, the conditions of use of this Website set out in this section are of general application.

Further conditions of use or of access applicable to particular situations are expressly indicated in this document.

By using this Website, the User declares that they meet the following requirements:

  • Confirming that they are of legal age and have legal capacity to act; use of the Service is forbidden to persons under 18 years of age, and every User declares that they have reached the age of majority and have full capacity to enter into legally binding contracts.
  • Complying with the laws and contractual conditions in force in relation to these Terms and Conditions;
  • Guaranteeing that the personal data provided are authentic, accurate and up to date, including the provision of a valid and stable email address, and avoiding the use of temporary email addresses or of addresses that are unauthorised or belong to third parties without their express consent.

There are no restrictions on Users based on whether they are Consumers or Business Users.

1.1 - Access and purchase without an account

The User may complete a purchase without creating or logging into an account. During the checkout process, the User enters their details, including name, address and contact information, which are collected exclusively in order to finalise the order. Once the purchase is complete, the User will not have persistent access to an account, but the data will be retained for the processing and management of orders.

Alternatively, the User may access their profile temporarily by entering a 6-digit code sent by email. This access allows the User to monitor the status of their orders, view and update contact and address information, and manage access to their account (including the option of logging out of all active sessions). Through the same access, the User may submit cancellation and return requests, as set out in section 3.3B.

1.1A - Personal Data and Security

The personal data provided by the User, which are necessary in order to complete the order and manage the purchase, will be processed in accordance with data protection legislation. Even without access by temporary code, the User accepts that the data entered during checkout are collected and processed in order to finalise the order and keep a record of purchases.

The User is responsible for ensuring the security of access to their own email, since it is by this means that they will receive the temporary code to access the Service. Users declare and accept that use of the Service is strictly personal and must not be used on behalf of third parties without prior authorisation. Furthermore, accessing the Website and purchasing with temporary or invalid email addresses and/or telephone numbers is expressly forbidden.

1.1B - Termination and management of the use of the Service

The User may stop using the Service at any time. Access by temporary code does not generate a permanent account, and no formal closure procedure is required.

1.1C - Suspension of access

The Owner reserves the right to suspend or limit access to the Service where any of the circumstances set out in section 1.4 arise, or where the Service is used with untruthful data or with temporary or invalid contact details. The suspension is notified to the User, unless doing so would prejudice the protection of legitimate interests of the Owner or of third parties.

Suspension of access does not in itself give rise to any right to compensation for the non-use of the Service.

Suspension does not affect contracts already concluded: the Owner remains bound to perform the services already paid for or, alternatively, to return the sums paid for services not performed.

1.1D - Use of Personal Data

The personal data collected will be processed in accordance with applicable legislation. Such data are used exclusively for processing the order, managing purchases and, where authorised by the User, for commercial communication purposes.

1.1E - Deletion of Personal Data

At any time, the User has the right to request that the Owner delete their personal data, within the limits provided for by applicable legislation.

Please note that performing an order necessarily requires the processing of the data indicated at the time of purchase: where a deletion request is submitted before the order has been completed, the Owner is materially unable to act upon it and will inform the User, who may then consider whether to cancel the order.

The retention of data necessary to comply with legal obligations, in particular tax and accounting obligations, as well as for the establishment, exercise or defence of legal claims, remains unaffected, for the period provided for by applicable legislation.

1.2 - Content on this Website

Unless otherwise specified or clearly recognisable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on this Website does not infringe applicable legislation or the rights of third parties. However, it is not always possible to achieve this result. In such cases, without any prejudice to any legal rights and claims, Users are asked to address their complaints to the contact details specified in this document.

1.2A - Rights over the content of this Website

The Owner holds and expressly reserves all intellectual property rights over the aforementioned content.

Users are not authorised to use the content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users are forbidden to copy, download, share beyond the limits specified below, modify, translate, process, publish, transmit, sell, sublicense, transform, transfer or dispose of to third parties, or create derivative works from the content available on this Website, or to allow third parties to carry out such activities through their own User account or device, even without their knowledge.

Where expressly indicated on this Website, the User is authorised to download, copy and/or share certain content available on this Website exclusively for personal and non-commercial purposes, and provided that attribution of authorship is observed, together with any other relevant circumstance required by the Owner.

The limitations and exclusions provided for by copyright legislation remain unaffected.

1.3 - Access to external resources

Through this Website, Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not answerable for their content or availability.

The conditions applicable to resources provided by third parties, including those applicable to any grant of rights over content, are determined by those third parties themselves and governed by their terms and conditions or, in the absence of such terms, by law.

1.4 - Acceptable use

This Website and the Service may be used only for the purposes for which they are offered, in accordance with these Terms and with applicable law.

It is the User's sole responsibility to ensure that their use of this Website and/or of the Service does not infringe the law, regulations or the rights of third parties.

The Owner therefore reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny the User access to this Website or to the Service, to terminate contracts, and to report to the competent authorities – e.g. the judicial or administrative authorities – any objectionable activity carried out through this Website or the Service, whenever the User carries out, or is suspected of carrying out:

  • breaches of law, regulations and/or of the Terms;
  • infringements of the rights of third parties;
  • acts that may considerably prejudice the legitimate interests of the Owner;
  • offences against the Owner or a third party.

2 - TERMS AND CONDITIONS OF SALE

2.1 - Paid Products

Some of the Products offered on this Website as part of the service are subject to payment.

The fees, duration and conditions applicable to the sale of such Products are described below and in the relevant sections of this Website.

2.2 - Product description

Prices, descriptions and availability of Products are specified in the relevant sections of this Website and are subject to change without notice.

Although the Products on this Website are presented with the greatest technically possible accuracy, their representation on this Website by any means (including, as the case may be, graphic materials, images, colours, sounds) is to be understood as a mere reference and does not imply any guarantee as to the characteristics of the Product purchased.

The characteristics of the selected Product will be specified during the purchase process.

Every piece of jewellery is worked and finished by hand. For this reason, two examples of the same model are never perfectly identical to one another, nor to the photographic representation, and display the slight differences that are inherent in hand work.

In the course of production, technical adjustments may become necessary for structural or material reasons. The Owner informs the User of these and agrees with them the solution that most closely follows the approved project.

The Owner is answerable to the User for the result as the principal maker of the work, reserving the right to entrust individual technical stages to trusted specialist workshops.

2.3 - Purchase process

Every step, from the choice of the product to the submission of the order, forms part of the purchase process.

The purchase process comprises the following steps:

  • Users are asked to select the desired Product and to check their purchase selection.
  • After checking the information visible in the purchase selection, Users may place the order by submitting it.

2.4 - Order submission

Submission of the order entails the following:

  • Submission of the order by the User determines the conclusion of the contract relating to the Products that can be purchased through the Website, whether they are ready to ship, Pre-orders or services such as the 3D Preview, and gives rise to the User's obligation to pay the price, taxes and any further charges and expenses, as specified on the order page. Commissions are governed by sections 2.4A and 2.4C.
  • Where the Product purchased requires an action on the part of the User, such as the provision of information or personal data, specifications or particular requests, submission of the order also gives rise to the User's obligation to cooperate accordingly.
  • Once the order has been submitted, Users will be sent an acknowledgement of receipt of the order.

Please note that every order placed through this Website is to be understood as a Pre-order, unless otherwise expressly specified in the product description (for example, with wording such as "Available" or "In stock").

Pre-orders are made and shipped within 2-4 weeks, public holidays excluded, running from receipt of the order and of the relevant payment. Where the Owner anticipates being unable to meet that deadline, it will notify the User, indicating a new deadline and the reasons for the change.

Products indicated as available are shipped within 48 working hours of receipt of the order and of the relevant payment.

The right of the User acting as a Consumer remains unaffected: in the event of failure to deliver within the stated period, the User may call upon the Owner to make the delivery within an additional period of time appropriate to the circumstances and, if that additional period also expires without delivery, may terminate the contract and obtain reimbursement without undue delay of all sums paid.

Where production is prevented or suspended by circumstances not attributable to the Owner, such as unavailability of materials at suppliers, equipment failure, personal impediment of the Owner or other causes of force majeure, the Owner will notify the User without delay, indicating a new deadline.

Public holidays and seasonal closure periods, whether of the Owner or of the workshops and suppliers the Owner makes use of, as indicated on the Website or notified to the User, are not counted towards production times. The Owner's closure periods correspond to the month of August and the first ten days of January.

Delivery times for Customised Goods do not follow the Pre-order process and are determined as set out in sections 2.4A and 2.4C. The 3D Preview, although purchasable through the Website, is governed by section 2.4B.

All notifications relating to the purchase process through the Website will be sent to the email address provided by the User for that purpose.

2.4A - …of Customised Goods

In the case of the purchase of Customised Goods, or of requests for modifications to the products shown on the Website, Users may contact the Owner using the contact details provided in the "Contacts" section.

Requests for Customised Goods will be handled separately from the Website and on an individual basis through the contact details provided, following a specific process agreed directly with the User. That process will initially be started by email, WhatsApp or other channels and will continue until acceptance of the quotation as set out in section 2.4C, following the specific instructions provided by the Owner. Please note that all the Terms and Conditions of Sale, including but not limited to prices, right of withdrawal, shipping arrangements and other provisions specified in the Terms and Conditions displayed on the Owner's Website, apply in full and validate the contracts concluded through the communication channels mentioned above. Accordingly, the individual agreements made with the User will be subject to those Conditions of Sale, save for written agreements to the contrary expressly agreed between the parties.

The relationship started in the manner described in this section is referred to as a Commission and is structured in the following stages: initial consultation; production of the 3D Preview as set out in section 2.4B, where necessary; issue of the final quotation and payment as set out in section 2.4C; entry into the production queue and making of the piece.

Where the Commission concerns work on a piece of jewellery or on materials provided by the User, the provisions of section 4.3 also apply.

The production deadline is stated in the quotation and determined case by case according to the complexity of the project and the work in progress. For wedding rings, save for a different written agreement, the deadline is understood to be agreed as one week before the date of the ceremony, as notified by the User at the quotation stage, on condition that the payment is credited by the date indicated in the quotation itself.

The provisions of section 2.4 concerning impediments to production and closure periods apply to the production deadlines for Commissions.

All notifications relating to the purchase process for Customised Goods will be sent to the email address or other channels provided by the User for that purpose.

2.4B - 3D Preview

a) Subject matter and cost

Where the project calls for it, the Owner produces a three-dimensional preview of the piece of jewellery, showing proportions, volumes and details before it is physically made. Whether the 3D Preview is needed is assessed by the Owner at the initial consultation and notified to the User before the quotation is issued.

The 3D Preview is a standalone service, distinct from the sale of the piece of jewellery, costing €50 (€100 for a preview of wedding rings, covering both rings of the pair). It includes up to 3 revisions of the project, made up of one major change and two minor changes.

b) Revisions and changes

Minor changes are those which do not require the surrounding parts to be altered: by way of example, the engraving or the choice of its font, revision of the position, scale or rotation of one or more decorative elements, the insertion of stones or their replacement with stones of a different size.

Major changes are those which require work on several parts of the project and at several stages of the design process, going back to an earlier stage of progress that is still modifiable.

Once the included revisions have been used up, each further minor change costs €10 and each further major change €20.

A new payment in full for the service is required where the extent of the change means going back to a stage of the project so far back that the number of steps and the amount of work required amount substantially to starting again, even where the resulting model does not appear completely different from the starting one.

Requests for aesthetic changes made after approval of the 3D Preview do not constitute defects of the Product and are assessed by quotation.

c) Start of the service and refundability

By proceeding with the purchase, the User requests the immediate start of the service and acknowledges that, upon delivery of the preview, the service is deemed completed and is no longer refundable. Where the User withdraws before work on the preview has begun, the amount paid is refunded in full.

Where the User withdraws after work has begun and before delivery of the preview, an amount proportionate to what has been supplied up to that point is due, pursuant to Article 57(3) of the Italian Consumer Code.

d) Moving on to the Commission and retention of the model

Where the Commission goes ahead, a discount equal to the amount paid for the first purchase of the 3D Preview service (€50, or €100 for a preview of wedding rings) is granted against the final quotation, on the terms set out below. Any additional amounts paid for new projects or for revisions in excess of those included remain payable by the User and are not deducted from the final quotation.

Where, following delivery of the preview, the User does not respond to the Owner's communications for 7 days from the sending of a reminder, the service is deemed concluded.

The three-dimensional model is retained by the Owner for 12 months from delivery of the preview.

Where the Commission is started within 6 months of that date, the discount referred to in this letter and any unused revisions remain granted. After 6 months and up to the twelfth month, the Commission may be started on the project already approved, without the discount and without any remaining revisions. After 12 months the model is no longer available, and producing a new preview entails a new purchase of the service.

The quotation is in any event reissued as set out in section 2.4C.

2.4C - Quotation and payment of Commissions

The final quotation is issued only once the design has been approved, which makes it possible to calculate materials, weights and hours of work precisely.

Given the volatility of precious metal prices, the quotation is valid for 24 hours from issue. Within that period, a User who intends to accept it makes the bank transfer of the amount due and sends the transfer receipt to the Owner through the channel used to send the quotation: acceptance is perfected by that transmission, and the price is deemed fixed at that moment. Once the period has expired without acceptance having been perfected, the quotation is deemed lapsed and the Owner reserves the right to issue an updated one. A User who wishes to have more time to consider may at any time ask the Owner to confirm or update the price.

Payment is made by bank transfer. Production begins when the sums due, or any agreed deposit, have actually been credited to the Owner's account, and the production deadline stated in the quotation runs from that moment. The User may reduce crediting times, and thereby bring forward the start date of production, by using an instant bank transfer.

2.4D - Discontinuing a Commission

For goods made to measure or personalised according to the User's specifications, the right of withdrawal does not apply pursuant to Article 59 of the Italian Consumer Code, from the conclusion of the contract onwards and regardless of the stage of progress of the work.

Where the User discontinues a Commission that is already under way, the Owner retains what is necessary to cover the expenses incurred, the work already carried out and the loss of profit, pursuant to Article 2227 of the Italian Civil Code, returning any excess.

Where the payment is not credited within 7 days of acceptance of the quotation, or, where a deposit has been paid, where the balance is not paid within 30 days of the agreed deadline, the Owner may declare to the User that it is relying on this express termination clause, with the consequent automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code. In that case the goods remain the property of the Owner, pursuant to section 2.7, and anything paid is returned net of the expenses incurred, the work already carried out and the loss of profit, pursuant to Article 2227 of the Italian Civil Code.

2.4E - Order cancellation

The User may request the cancellation of an order through the reserved area of the Website, as set out in section 3.3B, within 24 hours of submitting the order and provided that the item has not already been processed.

Once that period has expired, or where the item has already been processed, the cancellation request may be addressed to the Owner at the contact details indicated in the "Contacts" section. The Owner will act upon it so far as the stage of progress of production and shipping allows, and will notify the User accordingly.

Cancellation entails a full refund of the sums paid, in the manner set out in section 3.4.

The right of cancellation provided for by this section is an additional operational option offered by the Owner: it does not limit, condition or replace the right of withdrawal granted to European Consumers under section 3, which may be exercised even before delivery and regardless of the periods indicated in this section.

This section does not apply to Commissions, to which section 2.4D applies, nor to the 3D Preview service, to which section 2.4B, letter c), applies.

2.4F - Measurements and data provided by the User

The User communicates to the Owner the size of the piece of jewellery and any further data necessary for its production by the time the order is submitted or, for Commissions, by the time the quotation is accepted, and is answerable for their accuracy.

At the User's request, the Owner makes measuring tools available, such as a ring sizer and a ring stick, on the conditions indicated on the Website. The request is to be made before the order is submitted or the quotation accepted: production deadlines run as set out in sections 2.4 and 2.4A and are not suspended by a later request.

A Product made in accordance with the size and data communicated by the User corresponds to what was agreed and does not for that reason, in itself, present a lack of conformity within the meaning of section 4.1, even where those data turn out to be inaccurate. In that case the User may make use of the resizing service as set out in section 4.3, letter e).

For wedding rings, the User should bear in mind that resizing requires additional time beyond the production deadline stated in the quotation: where the inaccuracy of the size emerges close to the date of the ceremony notified under section 2.4A, it may not be possible to carry out the work by that date.

2.5 - Prices

During the purchase process and before the order is submitted, Users are duly informed of all fees, taxes and costs (including any shipping costs) that will be charged to them.

Prices on this Website:

  • include all applicable taxes; shipping costs are indicated separately before the order is submitted.
  • in the case of purchases outside the European Union, are stated exclusive of customs duties, import taxes and equivalent charges applied in the country of destination, which remain payable by the User as set out in section 2.8.

Where the price or the availability of a Product is indicated as a result of a manifest error, recognisable with ordinary diligence, the Owner will notify the User without delay and before performing the order. The Owner is not obliged to perform the order at the erroneously indicated price and may cancel it, returning in full everything paid without any deduction. The User's right to confirm the purchase at the correct price remains unaffected.

2.6 - Means of payment

Details of the accepted means of payment are highlighted during the purchase process.

Some means of payment may be subject to further conditions set by the relevant payment service provider, which can be consulted on that provider's website, to which the User is redirected during the purchase process.

All payments made through the Website are handled independently by third-party services. This Website therefore does not collect payment data – such as credit card numbers – but receives a notification once the payment has been successful.

Payment of Commissions is made exclusively by bank transfer, as set out in section 2.4C. The bank details are communicated to the User together with the quotation.

Where a payment made with one of the available means fails or is refused by the payment service provider, the Owner is not obliged to perform the order. Where a payment is unsuccessful, the Owner reserves the right to ask the User to reimburse any related expense or loss.

2.7 - Retention of title

Until the Owner has received payment of the full purchase price, the User does not acquire ownership of the Products ordered.

2.8 - Delivery

a) Checks on delivery and reporting of anomalies

Deliveries are made to the address indicated by the User and in the manner indicated in the order summary. At the time of delivery, the User must check the contents of the parcel and report any anomalies to the contact details set out in this document or as described on the delivery note. The User may refuse to accept the parcel if it is visibly damaged or tampered with. In that case, it is recommended that any damage be documented with photographs, including of the unopened parcel, in order to facilitate any claim.

The User is asked to make the report without undue delay and in any event, where possible, within 48 hours of receipt, accompanied by photographs of the parcel and of its contents, in order to assist the Owner in opening a claim with the carrier and in ascertaining the origin of the problem. A late report does not extinguish the User's rights, but may make it impossible to establish whether the damage occurred during transport or is attributable to the workmanship.

b) Destinations and valuables transport

The availability of shipping destinations can be checked during the checkout process. For destinations that are not active, the User may contact the Owner, who will assess the feasibility of shipping and provide a dedicated quotation.

For orders exceeding the value threshold indicated in the shipping information on this Website, shipping takes place exclusively by means of a valuables transport service, subject to quotation. This service requires: full contact details and address of the recipient, if not already provided at the time of purchase; the recipient's tax code or VAT number; the presence at handover of the person indicated, carrying an identity document, or of a proxy carrying a written authorisation and the identity documents of both the person granting the authorisation and the proxy. In the absence of identification the carrier will not make the delivery. The parcel cannot be left with third parties, with a concierge or at a collection point.

c) Additional costs

The costs, options and value thresholds indicated in the shipping information on this Website are indicative: they are determined according to the operating conditions of the carriers, the commercial agreements in place with them and the cover available, and the Owner may update them without notice. For each order, the amount displayed during the purchase process prevails, and it is not subject to variation after the order has been submitted, save for any surcharge for destinations that are difficult to reach, as governed below.

For shipments to places that are difficult to reach (such as mountain locations or smaller islands), times and costs may vary depending on the specific destination and on logistical conditions. Any surcharge will be notified to the User before shipping, by means of one of the contact details entered by them at the time of purchase; the User may accept it or cancel the order, obtaining a full refund of everything paid.

Any other additional costs outside the Owner's control, such as customs duties or import taxes for international shipments, will be notified to the User directly by the competent customs authorities, in the manner and within the timescales set by them. Such costs are payable by the User and the Owner has no responsibility for or involvement in the determination or notification of those amounts.

d) Tracking

If the User wishes to monitor their shipment, the Owner or a designated person will provide the tracking service through the communication channel chosen by the User, in the event that the system has not already done so automatically.

2.8A - Failure to deliver

The Owner is not answerable for delivery errors arising from inaccuracies or omissions committed by the User when completing the purchase order.

The risk of loss of or damage to the goods during transport remains with the Owner until the moment when the User, or a third party indicated by the User and other than the carrier, acquires physical possession of the goods, pursuant to Article 63 of the Italian Consumer Code.

The User indicates the delivery address and undertakes to ensure that a person entitled to receive the parcel is present at that address on the day of delivery, of which they are given advance notice by the tracking system. Delivery made to whoever accepts the parcel at the address indicated by the User counts as delivery to a third party indicated by the User within the meaning of Article 63 of the Italian Consumer Code.

In the event of loss of or damage to the parcel during transport, the Owner will, at the User's choice, arrange a new shipment of the goods or a full refund of the sums paid.

The carrier is chosen by the Owner according to the value and nature of the Product. The shipping method is chosen by the User from the options available during the purchase process, unless the value of the order requires a particular method as set out in letter b) and in the shipping information on this Website, or unless a different agreement has been reached between the parties in the course of the process relating to Commissions referred to in section 2.4A.

In the event that the goods are not delivered or collected at the time or within the period established, a further delivery attempt will be made. If the second attempt is also unsuccessful, the goods will be returned to the Owner, who will contact the User to agree further attempts. Unless otherwise specified, each new dispatch will be at the User's expense and will entail a fixed or variable charge depending on logistical conditions. Such costs will always be notified through the contact channel previously chosen by the User.

3 - User rights

3.1 - Right of withdrawal

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (as a rule 14 days) for any reason and without giving any justification. Users can find further information on the right of withdrawal in this section.

3.2 - Who has the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period of time specified below, for any reason and without any need for justification.

Users who do not meet those requirements do not have the rights described in this section.

For orders originating from countries outside the European Union, the Owner does not grant any right of withdrawal beyond that provided for, if any, by mandatory rules applicable to the individual relationship. The derogation referred to in section 6.11A concerns exclusively the identification of the competent court and does not confer any further substantive rights.

3.3 - Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal statement of their intention to withdraw from the contract.

For this purpose, the User may use the model withdrawal form set out in section 3.3A. The User is nevertheless free to express their intention to withdraw from the contract by means of any of the contact details provided in the "Contacts" section, or through the reserved area of the Website as set out in section 3.3B. In order to comply with the period within which the right must be exercised, the User must send the withdrawal statement before the withdrawal period expires.

When does the withdrawal period expire?

  • In the case of the purchase of goods, the withdrawal period expires 14 days from the day on which the User, or a third party indicated by the User and other than the carrier, acquires physical possession of the goods.
  • In the case of the purchase of multiple goods ordered together but delivered separately, or in the case of the purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days from the day on which the User, or a third party indicated by the User and other than the carrier, acquires physical possession of the last of the goods, lots or pieces.
  • The right of withdrawal is excluded for all orders concerning goods made to measure or clearly personalised according to the User's specifications, engravings included. This is because such items conform solely to personal requests and cannot be resold to third parties. The exclusion operates from the conclusion of the contract onwards, regardless of the stage of progress of the work.
  • The right of withdrawal is likewise excluded for services that have been fully performed, where performance began with the User's prior express consent and with their acknowledgement that the right of withdrawal would be lost once performance was complete, as set out in section 2.4B, letter c).

In order to make returns easier to manage, Users are asked, where possible, to return together items belonging to separate orders.

The User is answerable for any diminished value of the goods as set out in section 3.5.

3.3A - Model withdrawal form

Addressed to:

Luca Corona
Via Goriano Sicoli 34
00155 Roma (RM), Italy

Owner's email address: info@luminisjewels.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:

_____________________________________________ (enter here the name of the product whose purchase you intend to withdraw from)

Order no.:________________________________________________ (enter the order number)

Ordered on: _____________________________________________ (enter the date)

Received on: _____________________________________________ (enter the date)

Name of consumer(s):_____________________________________________

Address of consumer(s):_____________________________________________

Date: _____________________________________________

(sign only if this form is notified on paper)

3.3B - Managing cancellations, returns and refunds through the Website

a) Reserved area

The Website provides the User with a reserved area, reachable through the login link in the header of the Website and at checkout, which is accessed in the manner set out in section 1.1. From that area the User can consult their orders and submit cancellation and return requests.

b) Procedure

Having selected the order and the item concerned, the User submits the request by following the steps indicated by the procedure, which sets out the applicable conditions and any costs payable by them. Once the request has been received, the Owner acknowledges it to the User and, where the goods are to be returned, communicates the relevant instructions.

The conditions set on the Website are as follows:

  • return request: within 14 days of delivery, for items already processed;
  • cancellation request: as set out in section 2.4E, for items not yet processed;
  • return shipping costs: payable by the User, as set out in section 3.5.

Any amount indicated by the procedure at the time of the request is an estimate and does not constitute a final determination of the refund, which is calculated as set out in sections 3.4 and 3.5 following the inspection of the returned goods.

The exclusions of the right of withdrawal set out in section 3.3 operate in any event, regardless of whether or not the procedure allows the request to be submitted.

c) Alternative methods

Submitting the request through the reserved area counts as communication of the decision to withdraw within the meaning of section 3.3.

The User nevertheless remains free to exercise withdrawal by means of any other unequivocal statement, including the form set out in section 3.3A, using any of the contact details indicated in the "Contacts" section. Use of the reserved area is neither a condition of validity nor a prerequisite of withdrawal, and its unavailability does not in any way prejudice the User's rights.

d) Assistance

Whatever method is chosen, the Owner recommends that the User contact it at the contact details indicated in the "Contacts" section in order to coordinate the return, agree the shipping arrangements most appropriate to the nature of the goods and receive further assistance. That contact is intended as support and does not constitute an obligation on the User.

3.4 - Effects of withdrawal

The Owner refunds all payments received, including, where made, those relating to delivery costs, to Users who have correctly exercised the right of withdrawal.

However, any additional cost arising from the choice of a particular delivery method other than the least expensive standard delivery offered by the Owner remains payable by the User.

The refund is made without undue delay and in any event within 14 days of the day on which the Owner was informed of the User's decision to withdraw from the contract. The running of that period is suspended in the cases and within the limits set out in section 3.5. Unless otherwise agreed with the User, the refund is made using the same means of payment used for the initial transaction. The User does not incur any cost as a consequence of withdrawal, save as set out in section 3.5.

3.5 - … on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User must return them to the Owner, or to another person authorised by the Owner to receive them, without undue delay and in any event within 14 days of the day on which they communicated their intention to withdraw from the contract. The deadline is met if the goods are handed over to the carrier or to another authorised person before the expiry of the 14-day period described above.

The refund is withheld until the Owner receives the goods or, if earlier, until the User has supplied evidence of having sent the goods back, in order to assess any diminished value and determine the amount of the refund to be made, if necessary. In any event, the carrier's receipt showing sender, recipient, date of acceptance and tracking number constitutes suitable evidence of return shipment. Once the basis for withholding no longer applies, the refund is made without undue delay and in any event within 3 working days.

On receipt, the Owner checks the condition of the goods and documents their state. Where the goods show signs of use going beyond what is necessary to establish their nature, characteristics and functioning, an amount corresponding to the diminished value is deducted from the refund, determined on the basis of the restoration cost actually incurred or incurrable and notified to the User with an itemised breakdown.

Where the refund has already been made on the basis of the evidence of return shipment provided by the User, the Owner's right to claim the amount corresponding to the diminished value ascertained upon inspection remains unaffected.

The return must include the entire contents of the original shipment, in the original packaging. The absence of items compared with what was received entails a deduction from the refund equal to the restocking cost incurred by the Owner.

Return shipping costs are payable by the User, who must use shipping services with relatively prompt delivery times and which are necessarily trackable.

4 - Guarantees and repairs

4.1 - Legal guarantee of conformity of the Product under European Union law

Under European legislation, the seller guarantees the conformity of the goods sold for a period of 2 years from delivery. The seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within that period.

To be in conformity, the goods must possess the qualities and characteristics, including in terms of durability, ordinarily found in goods of the same type, taking account of their nature, and must be fit for the purposes for which goods of the same type are normally used.

In the event of a lack of conformity, the User has the right, at their own choice, to repair or replacement of the goods, free of charge, unless the remedy requested is impossible or disproportionately costly compared with the other. Where repair or replacement is not possible, is not carried out within a reasonable time, or has caused significant inconvenience, the User may request a price reduction or the termination of the contract.

The right is exercised within 26 months of delivery. For defects becoming apparent within the first 12 months of delivery, the defect is presumed to have been present at the time of delivery, unless proved otherwise.

Where Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Website in accordance with the laws of the country in which they habitually reside.

The national laws of that country may grant such Users broader rights.

Consumers who do not act as European Consumers may have conformity guarantee rights under the legislation of the country in which they habitually reside.

4.2 - Additional commercial guarantee

In addition to the legal guarantee of conformity, the Owner offers a commercial guarantee of 6 months from delivery covering defects in workmanship: solder joints that fail, settings that loosen their grip, clasps and hinges that do not hold, finishes carried out differently from the approved project.

The commercial guarantee does not in any way prejudice the rights the User has under the legal guarantee of conformity set out in section 4.1.

In the event of a defect covered by the commercial guarantee, the Owner will repair or replace the piece, according to the technically most suitable solution in its judgement.

The commercial guarantee does not cover surface electroplated treatments (gold plating, rhodium plating, black finishing and the like), which are coatings subject to natural wear according to use; their restoration is available as a paid service.

The commercial guarantee does not cover anything arising from causes external to the workmanship, normal wear and tear, or the effects of stresses exceeding those ordinarily foreseeable for a piece of jewellery of the same type. That exclusion includes, by way of example and not exhaustively: knocks, drops, pulling or twisting even if slight or repeated, abrasion, contact with chemical substances or hot liquids, thermal shock, exposure to salt air or chlorinated environments, and work carried out by third parties.

The commercial guarantee likewise does not cover defects attributable to material provided by the User, to pre-existing solder joints or to the condition of the original piece, as set out in section 4.3.

The shipping costs for returning the defective piece from the User to the Owner are payable by the User, who must use shipping services that are necessarily trackable; the shipping of the repaired or replaced piece from the Owner to the User is payable by the Owner.

The commercial guarantee lapses in the event of work carried out by third parties not authorised by the Owner.

4.3 - Repair, transformation and resizing service

a) Scope of the service

The Owner offers a paid repair service, applicable both to jewellery of its own making, outside the cases covered by the guarantees set out in sections 4.1 and 4.2, and to jewellery made by third parties.

The Owner does not melt down used jewellery to recover the metal. It is instead possible to transform an existing piece of jewellery by working on it directly: cutting, soldering, reassembly and new finishes, in order to obtain a different object while preserving the original piece. Feasibility is assessed case by case.

The Owner reserves the right in any event not to accept the commission. The User's right to turn to third parties remains unaffected; should they subsequently wish to entrust the piece to the Owner, the procedure described in this section applies in full.

b) Jewellery and materials provided by the User

A User who entrusts the Owner with a piece of jewellery, a stone or other material declares that they have free disposal of it and indemnifies the Owner against any third-party claim. The Owner may require verification of the nature and fineness of the material and, where the outcome is negative or the User fails to cooperate, may decline the commission.

Any residual metal removed in the course of the work is returned to the User together with the piece, unless otherwise agreed.

Defects attributable to the material provided by the User, to pre-existing solder joints or to the condition of the original piece are not covered by the commercial guarantee set out in section 4.2.

c) Quotation and acceptance

The quotation is drawn up on the basis of photographs where possible. Where photographs do not allow a reliable assessment, the piece must be seen directly; in that case the quotation is drawn up after receipt and communicated to the User before any work is carried out. In the quotation the Owner sets out a description of the piece received, the work planned and the value of the piece as declared by the User, which is requested for the purposes of the return shipment. No work is carried out before the quotation has been accepted.

The User must respond to the quotation within 3 days of its communication. In the absence of acceptance, the piece, where already received, is returned with shipping costs payable by the User, by way of derogation from letter d).

Some interventions involve intrinsic risks that cannot be eliminated, connected with the nature of the materials or the condition of the piece: in particular, exposure to heat or the mechanical stresses required by the work may compromise stones, enamels, pre-existing solder joints or coatings. Where the Owner identifies a risk of this kind, it informs the User before proceeding, indicating its nature; the work is carried out only with the User's express acceptance.

d) Shipping

The shipping costs for sending the piece to the Owner are payable by the User, who chooses the carrier and the shipping method. The User is informed that, in the absence of documentation attesting the value of the piece, any compensation obtainable from the carrier for that shipment remains subject to the limit of 1 euro per kilogram of gross weight provided for by Article 1696 of the Italian Civil Code, and that for pieces of particular economic or sentimental value it is preferable to agree delivery arrangements other than shipping.

The return shipment is payable by the Owner, who chooses the carrier and method according to the value of the piece declared by the User and stated in the quotation, and is answerable for any loss or damage within the limits of that value.

The provisions of this letter also apply to the shipment of the transformed piece referred to in letter a); in the event of loss or damage, the reimbursement of what the User paid for the work remains due in addition.

e) Resizing

Where the size indicated by the User under section 2.4F turns out to be incorrect for reasons not attributable to the Owner, the outward and return shipping costs for resizing are payable by the User, by way of derogation from letter d). Enlargement is carried out free of charge where the size to be reached is close to the original one and does not involve technical complications. In other cases, and in the case of reduction that is technically possible without remaking the piece, resizing is paid for according to a quotation. If the piece cannot be modified, the making of a new example is quantified by quotation.

f) Payment and lien

Once the work has been carried out, and until full payment of everything due for that same work, the Owner exercises a lien over the piece pursuant to Article 2756 of the Italian Civil Code. After 30 days from notification that the work has been carried out without the balance having been paid, the Owner may proceed to sell the piece in the forms provided for by Article 2797 of the Italian Civil Code, retaining from the proceeds what is due to it and returning the excess to the User.

5 - Limitation of liability and indemnity

5.1 - Australian Users

5.1A - Limitation of liability

No provision of these Terms excludes, limits or modifies any guarantee, condition, indemnity, right or protection that the User may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territory legislation and that constitutes a right which cannot in any way be excluded, limited or modified (non-excludable right). To the maximum extent permitted by law, our liability to the User, including liability for breach of a non-excludable right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the Owner's discretion, to the re-supply of the services or to the payment of the cost of having the services supplied again.

5.2 - US Users

5.2A - Disclaimer of warranty

The Owner provides this Website "as is" and "as available". Use of the Service is at the User's own risk. To the maximum extent permitted by law, the Owner expressly disclaims conditions, undertakings and warranties of any kind – whether express, implied, statutory or otherwise, including, by way of example but not exhaustively, any implied warranties of merchantability, fitness for a particular purpose or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly provided for in this document.

Without prejudice to the foregoing, the Owner and its subordinates, affiliates, officers, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available, uninterrupted and secure, at any particular time or place; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through use of the Service is downloaded at the User's own risk, and the User is solely responsible for any damage to their computer system or mobile device or for any loss of data resulting from that operation or from the User's use of the Service.

The Owner does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service, nor for any website or service linked by hyperlink. Furthermore, the Owner takes no part in and in no way monitors any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or may not function correctly with the User's browser, device and/or operating system. The Owner cannot be held liable for any damage, whether perceived or actual, arising from the content, functioning or use of the Service.

Federal law, certain states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement confers particular legal rights on Users. Users may have further rights which vary from state to state. The limitations and exclusions provided for by this Agreement apply within the limits provided for by law.

5.2B - Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Owner and its subordinates, affiliates, officers, agents, co-branders, partners, suppliers and employees be held liable for

  • any indirect, intentional, incidental, special, consequential or exemplary damages, including, by way of example but not exhaustively, damages arising from loss of profits, of goodwill, of use, of data or other intangible losses, arising from or relating to the use, or the inability to use, the Service; and
  • any damage, loss or injury resulting from hacking, tampering or other unauthorised access to or use of the Service or of the User's account or of the information contained in it;
  • any error, omission or inaccuracy in the content;
  • personal injury or property damage, of any nature, arising from the User's access to or use of the Service;
  • any unauthorised access to the Owner's security servers and/or to any personal information stored on them
  • any interruption or cessation of transmissions to or from the Service;
  • any bugs, viruses, trojans or the like that may be transmitted to or through the Service;
  • any error or omission in any content or for any loss or damage suffered as a result of the use of any content published, emailed, transmitted or otherwise made available through the Service; and/or
  • the defamatory, offensive or unlawful conduct of any User or third party. In no event shall the Owner and its subordinates, affiliates, officers, agents, co-branders, partners, suppliers and employees be held liable for any claim for compensation, proceedings, liability, obligation, damage, loss or cost in an amount exceeding that paid by the User to the Owner over the preceding 12 months, or over the period of duration of this Agreement between the Owner and the User, whichever is the shorter.

This limitation of liability section applies to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, strict liability or any other basis, even if the Owner had been advised of the possibility of such damage occurring. Some jurisdictions do not allow the exclusion or limitation of incidental and consequential damages, and therefore the above limitations or exclusions may not apply to the User. These Terms confer specific legal rights on the User, and the User may have other rights which vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability provided for by these Terms do not apply beyond the limits provided for by applicable law.

5.2C - Indemnity

The User undertakes to defend, indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-branders, partners, suppliers and employees from and against any claim or demand, damage, obligation, loss, liability, charge or debt and expense, including, without limitation, legal charges and expenses arising from

  • the User's use of or access to the Service, including any data or content transmitted or received by the User;
  • the User's breach of these Terms, including, by way of example but not exhaustively, any breach by the User of any representation or warranty provided for by these Terms;
  • the User's infringement of any third-party right, including but not limited to any right relating to privacy or intellectual property;
  • the User's breach of any applicable law, rule or regulation
  • any content sent from the User's account, including, by way of example but not exhaustively, misleading, false or inaccurate information, and including where access is made by third parties using the User's personal username and password or other security measures, if any;
  • the User's wilful misconduct; or
  • the breach of any legal provision by the User or by their affiliates, officers, agents, co-branders, partners, suppliers and employees, within the limits permitted by applicable law

6 - Common provisions

6.1 - No implied waiver

The Owner's failure to exercise legal rights or claims arising from these Terms does not constitute a waiver of them. No waiver may be considered definitive in relation to a specific right or to any other right.

6.2 - Service interruption

In order to guarantee the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or any other change, giving Users appropriate notice.

Within the limits of the law, the Owner reserves the right to suspend or entirely cease the operation of the Service. In the event that operation of the Service ceases, the Owner will endeavour to enable Users to extract their Personal Data and information and will respect Users' rights relating to continued use of the product and/or to compensation, in accordance with the provisions of the law.

Furthermore, the Service may be unavailable for reasons beyond the Owner's reasonable control, such as causes of force majeure (e.g. infrastructure failures, blackouts, etc.).

6.3 - Service reselling

Users are not authorised to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the Owner's prior written consent, given directly or through a legitimate reselling programme.

6.4 - Privacy policy

The management of Users' personal data is carried out through third-party services specialising in the protection and secure management of data, which guarantee that their privacy policy is kept constantly up to date so as to ensure transparency and security for consumers. The complete and up-to-date Privacy Policy can be consulted in the "Privacy Policy" section of this Website.

6.5 - Intellectual property

a) Content and distinctive signs of the Website

Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as copyright, trademarks, patents and designs relating to this Website, are held exclusively by the Owner or its licensors and are protected under the legislation and international treaties applicable to intellectual property.

All trademarks – whether word or figurative – and any other distinctive sign, trade name, service mark, illustration, image or logo appearing in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected under the legislation and international treaties applicable to intellectual property.

b) Design

No exception is made for any of the designs of the items on this Website. Furthermore, designs developed at the personalised request of a User are likewise the exclusive property of the Owner, save in cases where the Owner, or a person appointed by it, is merely the executor of a detailed and defined project provided by the User.

In any event, unless otherwise agreed with the commissioning party, the Owner reserves the right to reproduce, modify and use for commercial or promotional purposes the designs made on commission, including the sale of derivative products. Elements identifying the individual User, such as initials, names and dedications, are in any event excluded from such reuse.

c) Exclusivity

At the User's request, and subject to a financial agreement defined at the quotation stage, the Owner may undertake the obligation not to offer a given design for sale again for a period of 5 years from delivery. That obligation, hereinafter referred to as Exclusivity, means that the design will not be included in the Website catalogue nor offered again to other Users for the period indicated; the retention of the design in the Owner's portfolio and its publication on the Owner's communication channels and social media profiles as work carried out remain unaffected.

At the User's request and subject to a separate financial agreement defined at the quotation stage, Exclusivity may be agreed in permanent form. In that case the Owner undertakes, without time limit, not to offer the design for sale again, not to reproduce it and not to publish it on its own communication channels and social media profiles, not even as work carried out; reproduction necessary for the repair, resizing or remaking of the piece at the request of that same User remains permitted. The consideration for permanent Exclusivity is higher than that provided for five-year Exclusivity, in view of the Owner's waiver of promotional use of the design, and is determined case by case at the quotation stage. The Owner assesses each request at its discretion and may decline it.

Exclusivity constitutes a contractual undertaking by the Owner towards the User. It does not confer on the User any industrial property right, any registration of a design or model, nor any copyright in the design, and it does not prevent third parties from independently making similar products.

d) References provided by the User

Where the User provides the Owner with drawings, images, photographs or other visual references, the User declares that they have free disposal of them and indemnifies the Owner against any third-party claim arising from their use. The Owner reserves the right to decline the commission where it considers that the reference provided may be subject to the rights of others.

Any unauthorised use of the designs, including personalised ones, will constitute an infringement of the Owner's intellectual property rights and will be pursued in accordance with the law.

6.6 - Changes to these Terms

The Owner reserves the right to modify the Terms at any time, giving appropriate notice by publication on the Website.

Contracts already concluded are governed by the Terms in force at the time the order was submitted, as set out in the version published on the Website on the date indicated at the foot of this document. Subsequent changes do not affect contracts already concluded.

The previous version may be requested from the Owner at the contact details indicated in this document.

Where required by law, the Owner will notify Users in advance of the date of entry into force of the modified Terms.

6.7 - Assignment of contract

The Owner reserves the right to transfer, assign, dispose of, novate or subcontract any or all of the rights and obligations under these Terms, having regard to the legitimate interests of Users.

The provisions relating to changes to these Terms apply.

The User is not authorised to assign or transfer their rights and obligations under the Terms without the Owner's written consent.

6.8 - Contacts

All communications relating to the use of this Website must be sent to the contact details indicated in this document.

6.9 - Severability

Should any of the provisions of these Terms be or become void or ineffective under applicable law, the invalidity or ineffectiveness of that provision does not render the remaining provisions ineffective, which therefore remain valid and effective.

6.9A - US Users

Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to render it valid, effective and consistent with its original purpose. These Terms constitute the entire agreement between the User and the Owner with regard to the subject matter governed and prevail over any other communication, including any previous agreements, between the parties regarding that subject matter. These Terms will be enforced to the fullest extent permitted by law.

6.9B - European Users

Should a provision of these Terms be or become void, invalid or ineffective, the parties will endeavour to identify amicably a valid and effective provision to replace the void, invalid or ineffective one. Failing agreement on those terms, if permitted or provided for by applicable law, the void, invalid or ineffective provision will be replaced by the applicable statutory rules.

Without prejudice to the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not entail the nullity of the entire Agreement, unless the void, invalid or ineffective provisions are, within the framework of the Agreement, essential or of such importance that the parties would not have concluded the contract had they known that the provision would be invalid, or in cases where the remaining provisions would entail an excessive and unacceptable burden on one of the parties.

6.10 - Governing law

The Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document, regardless of conflict-of-law rules.

6.10A - Prevalence of national law

However, notwithstanding the foregoing, if the law of the country in which the User is located provides for a higher level of consumer protection, that higher level of protection prevails.

6.11 - Venue of jurisdiction

Exclusive jurisdiction over any dispute arising from or in connection with the Terms lies with the court of the place where the Owner is established, as indicated in the relevant section of this document.

6.11A - Exception for Consumers

The foregoing does not apply to Users acting as Consumers. For disputes with Consumers resident or domiciled in Italy, jurisdiction lies mandatorily with the court of the place of residence or domicile of the Consumer, pursuant to Article 66-bis of the Italian Consumer Code. For Consumers domiciled in other States, the mandatory rules on jurisdiction provided for by the law of the country of domicile remain unaffected.

7 - Dispute resolution

7.1 - Amicable settlement of disputes

Users may report any dispute to the Owner, who will seek to resolve it amicably.

While Users' right to bring legal proceedings remains unaffected, in the event of disputes relating to the use of this Website or of the Service, Users are asked to contact the Owner at the contact details indicated in this document.

The User may address a complaint to the Owner's email address indicated in this document, including a brief description and, where applicable, the details of the order, purchase or account concerned.

The Owner will deal with the request without undue delay and within 21 days of receiving it.

7.2 - Alternative dispute resolution

A User acting as a Consumer may make use of the alternative dispute resolution (ADR) procedures provided for by Articles 141 et seq. of the Italian Consumer Code, by applying to ADR bodies listed in the registers kept by the competent authorities.

Please note that the European online dispute resolution (ODR) platform, established by Regulation (EU) 524/2013, has ceased operating: Regulation (EU) 2024/3228 repealed it and the platform has not been accessible since 20 July 2025.

Up-to-date information on the means of redress available to European consumers can be found on the European Commission's website and at the European Consumer Centres.

8 - Definitions and legal references

The following definitions are set out to ensure the greatest interpretative clarity:

This Website (or this Application)
The structure that enables the provision of the Service.

Agreement
Any legally binding or contractual relationship between the Owner and the User governed by the Terms.

Business User
Any User who does not correspond to the definition of Consumer.

European (or Europe)
Applies where the User, regardless of nationality, is located in the European Union.

Owner (or We)
Means the natural or legal person who provides this Website and/or offers the Service to Users.

Product
A good or service that can be purchased through this Website, such as a tangible good, digital files, software, booking services, etc.
The sale of a Product may form part of the Service, as defined above.

Service
The service offered through this Website as described in the Terms and on this Website.

Terms
All conditions applicable to the use of this Website and/or to the provision of the Service as described in this document and in any other document or agreement connected with it, in their respective most up-to-date versions.

User (or You)
Means any natural or legal person who uses this Website.

Consumer
Any User who is regarded as a Consumer under applicable law counts as a Consumer.

Pre-order
An order relating to a Product present on the Website which is made after the order itself, on the terms indicated in section 2.4.

Customised Good
Goods made to measure or clearly personalised according to the User's specifications within the meaning of Article 59(1)(c) of the Italian Consumer Code, including goods with engraving and goods made by transforming jewellery or materials provided by the User.

Commission
The contractual relationship concerning the design and making of a Customised Good according to the User's specifications, started and managed through the channels indicated in section 2.4A and governed by sections 2.4A, 2.4B, 2.4C and 2.4D, without prejudice to the fact that the 3D Preview can be purchased through the Website.

3D Preview
The standalone service of preliminary three-dimensional modelling of the piece of jewellery, governed by section 2.4B.

Exclusivity
The contractual obligation, assumed by the Owner at the User's request and for consideration, not to offer a given design for sale again for the period indicated in section 6.5, or, in its permanent form, without time limit.

Last modified on: 20 August 2026