Our jewelry is born from original designs, created with passion and finished by hand to ensure quality and artisanal care. The gemstones we use are exclusively natural and personally selected by us, with particular attention to choosing the finest ones to enhance the beauty of each creation: each stone, with its unique shades and veins, reflects the authenticity and extraordinary variety of nature.

To complete each piece, our brand’s hallmark is engraved on every item, a symbol of the quality and dedication we bring to every detail. Choosing our jewelry means wearing a unique creation, the result of original design, premium materials, and meticulous craftsmanship.

The images shown on the website are for reference: slight variations in shape, color, and texture are normal and reflect the uniqueness of each piece.

We ship our jewelry with DHL Express, UPS, SDA, and Poste Italiane to ensure a fast and reliable service. The choice of courier will be made by us based on the most favorable logistical conditions, ensuring the best combination of delivery time and reliability.

Our shipping options are as follows:

Within Italy:

• €10 (without insurance), delivery within 1-2 business days.
• €30 (insured up to €1000), delivery within 1-2 business days.

Within the European Union:

• €20 (without insurance), delivery within 1-4 business days.
• €45 (insured up to €1000), delivery within 1-4 business days.

International: (under review)

 

Tips for Maintaining 925 Sterling Silver Jewelry

Silver is a noble metal admired for its shine and beauty. However, being susceptible to tarnishing, it requires proper care to maintain its brilliance over time. Sterling silver, an alloy composed of 92.5% pure silver and 7.5% copper, is particularly prone to this phenomenon. Factors such as exposure to air, humidity, sulfur compounds, harsh cosmetics, sweat, and hand sanitizers can accelerate tarnishing. Here are some preventive measures and cleaning methods to preserve the beauty of your jewelry.

Prevention and Storage:

• Store jewelry not worn frequently in their original boxes to protect them from light, heat, and humidity.
• Put on your jewelry as the final step of your beauty routine to avoid contact with substances like perfumes or hair sprays that could damage them.
• Minimize the use of hand sanitizers while wearing silver jewelry, especially pieces with delicate stones such as pearls and opals.

Cleaning 925 Sterling Silver:

• Gently wash your jewelry with lukewarm water and mild soap, then dry thoroughly with a soft cloth.
• Use soft sponges or an old toothbrush with soft bristles to clean the silver. Always scrub gently, rinse, and dry carefully afterward.
• Whenever possible, opt for silver-specific cleaning products, such as specialized creams or soaps available in stores and online, as these not only clean but also polish and protect the metal.
• Treated silver cleaning cloths are a practical and safe option, as they help avoid scratching the jewelry or damaging the stones.

Warnings:

• Avoid cleaning methods involving salt water, especially on jewelry with sensitive stones like Kunzite, Labradorite, Lapis Lazuli, Malachite, Opal, Moonstone, Sunstone, Pyrite, Turquoise, Amber, Azurite, Calcite, Celestite, Kyanite, Hematite, and Fluorite.
• For Amber, Angelite, and Selenite, use only a slightly damp cloth for cleaning.

By following these tips, your silver jewelry will continue to shine as if new. Remember, every piece of jewelry is a precious keeper of unforgettable moments and, as such, deserves care and attention.

Returns and Refunds Guide

This guide answers the most common questions about our return and refund policy. It applies to all European consumers and will help you understand the process step by step.

Can I return a product?
Yes, you can return a product within 14 days of receiving it, without providing a reason. The 14-day period begins on the day you or someone authorized by you (other than the courier) receives the product.

Are there cases where a return is not possible?
Yes, you cannot return:

. Items purchased on sale or promotion.

. Custom-made or personalized products (including engravings), as they cannot be resold to others.

. Products that have been used or assembled, even partially or briefly. The product must be returned in its original condition, along with all initially included items (packaging, box, gifts, etc.).

. Products purchased from a country outside the European Union.

How do I notify you that I want to return a product?
You must inform us within 14 days of receipt. You can do this using the withdrawal form available on the website or by contacting us through the details provided at the bottom of this page.

Be sure to clearly communicate your intent, including the order number and the name of the item.

How should I prepare the package for return?
Use the original packaging—the same box in which you received the jewelry. Pack the product carefully to prevent damage during transit. If the original packaging is not available, use equivalent packaging that adequately protects the product.

Who pays for return shipping?
Return shipping costs are your responsibility. Make sure to send the product within 14 days of notifying us of your withdrawal, using a relatively fast and mandatory trackable shipping method.

What happens when the seller receives the product?
Once we receive the returned product, we will inspect it for any damage or signs of use. If it meets the return conditions, you will receive a refund within 14 days. If you chose a more expensive shipping option at the time of purchase (e.g., insured shipping), the refund will only cover the cost of the cheapest shipping option available on the website.

Can the refund be withheld?
We reserve the right to withhold the refund until we receive the product and verify its condition. If the product is found to be damaged, used, or not compliant with the return conditions, the refund may be reduced or denied; in the latter case, the product will be returned to you.

Contact Us
To exercise your right of withdrawal or for more information, you can contact:

Luca Corona
Phone: +39 3496798403
Email: info@luminisjewels.com

For More Details
This guide provides a summary of the main rules regarding returns and refunds. For a complete description, please refer to our "Terms and Conditions of Sale" available on the website.